Shipping policy
How much does delivery cost and when will I receive my order?
Standard delivery is €5.99 (free shipping is available on orders over €60). If you pay by debit/credit card or PayPal, you'll receive your order within 3-5 days.
Express deliveries cost €14.95 and arrive within 1-2 days.
To guarantee delivery within 2 days, your order must be placed via our website by 12:00 PM.
Orders are only shipped Monday through Friday from our Dutch warehouse. During sales or promotional days, delivery may take slightly longer than usual. If you order more than one product, they may be delivered in multiple packages on different days. Receipt of all deliveries must be confirmed with a signature.
Why was my package delivered to a UPS Access Point™ even though I specified my home as the delivery address?
Packages are taken to an Access Point™ if UPS cannot find anyone at the address listed on the package.
UPS couldn't deliver my order. Will there be a redelivery attempt?
If UPS is unable to deliver your order, it will be returned to our warehouse, and you will automatically receive a refund. If you still wish to receive the goods, you will need to place a new order.
Can I change or cancel my order?
Saucony.com/DE/de_DE will process your order as quickly as possible. Cancellations or changes are therefore unfortunately not possible after receiving the order confirmation. If you have any questions regarding returns after receiving your order, please refer to our Return Policy or contact customer service.
How do I know when my order has been shipped?
Once your order has been shipped, you will receive an email confirmation with a tracking number.
What should I do if my order is lost?
If you believe your order has been lost or that an item is missing from your package, please contact us as soon as possible. We will contact our courier service immediately and file a claim if necessary.
Please note that complaints can only be submitted within 14 days of the shipment date. If you contact us after this deadline, we will unfortunately be unable to assist you.